How Hello Bello is Handling COVID-19

Since the beginning of the pandemic, the team at Hello Bello has been working hard to stay abreast of the myriad ways COVID-19 could impact our community and our business. 

First and foremost, our top priority has always been the health and safety of our community—our employees, customers, and partners.  We’ve been very active in our monitoring of the situation and in following the advice of public health experts like the Centers for Disease Control (CDC), the World Health Organization (WHO), and local public health authorities. We also act quickly and nimbly beyond these authorities when we feel it's in the best interests of our community and keeping everyone safe and healthy. Most recently, with the newest surge in cases we have implemented revised protocols and re-instituted our mask policy for employees. Not because it is required, but because we care.

In addition, to support employees who contract COVID-19 we have been leveraging and adjusting our time off policies, which include:

  • No less than 80 hours of Paid Time Off (annual) and more based on years of service and certain states
  • 10+ paid holidays per year
  • Up to 40 hours of unpaid time per year
  • 12 weeks of 100% pay for parental leave for a new child (adoption, foster care, or birth parents)
  • Paid Bereavement Leave

In regards to COVID-19:

  • Employees can use their paid or unpaid time off for COVID
  • We provide paid COVID leave for any jurisdiction that requires it
  • We extend appropriate leaves to people who require additional time to recover or care for a family member that is recovering from COVID

Secondly, we have been working diligently since day one to try to ensure that we continue to provide our customers with the high-quality products and level of service we pride ourselves on.

While this has been a very unpredictable situation, we have always done our best to be proactive about any type of disruption – including things like significantly expanding our production of hand sanitizer, ramping up inventory on diapers and wipes, and discovering new supply chains to keep our products in stock. We know the essentials we provide are vital to our customers’ lives and we are committed, as we have been since day one, to support you the best we can.

Speaking of support, diaper need was already a serious public health issue and the pandemic has only increased the problem. We've donated millions of diapers, wipes, and other products since the beginning of the pandemic and continue to give as much as we can. We also developed a first-of-its-kind Diaper Fund to make it easy for people to crowdsource funds for diapers and other essentials. Nearly 13,000 families are currently using the platform and some of the newest are 25 foster families we set up funds for and to whom we donated 6 month's worth of diapers. We do what we can.

We hope all of you stay safe and healthy. We're all in this together – and we'll get through it together!

For the latest updates on the coronavirus (COVID-19) pandemic, visit the World Health Organization and the Centers for Disease Control and Prevention