[Last updated 4/08/20 - scroll to the bottom for the latest updates]
The rapidly changing coronavirus (COVID-19) pandemic is an unsettling source of uncertainty for all of us. We know you’re concerned and so are we. And at times like this, communication is key. We’ve developed this webpage to keep you informed as we manage the impacts of this public health crisis and we will update it as needed in the coming weeks. We’re gathering new information every day and making informed decisions in real-time, while also looking ahead and planning proactively.
First and foremost, our top priority is the health and safety of our community—our employees, customers, and partners. We’ve been very active in our monitoring of the situation and in following the advice of public health experts like the Centers for Disease Control (CDC), the World Health Organization (WHO), and local public health authorities. We’ve also been keeping the lines of communication open with others in our network, learning about their experiences, and sharing ours. We’re prepared to act quickly and nimbly in the best interests of our community, and we’ll continue to adjust our course as needed to keep everyone safe and healthy.
Secondly, we are working diligently to try to ensure that we can continue to provide you with the high-quality level of service we pride ourselves on – and, rest assured, we have PLENTY of diapers and are ramping up inventory to keep a steady supply.
While this is a very unpredictable situation, we are doing our best to be proactive about any type of disruption. We cannot guarantee we won’t be impacted in some way, but we have a number of contingency plans in place to minimize potential disruptions, including things like significantly expanding our production of hand sanitizer, ramping up inventory on diapers and wipes, and exploring new supply chains should any of our current ones be disrupted. We know the essentials we provide will become even more vital to our customers’ lives in the coming weeks and we are committed, as we have been since day one, to support you the best we can.
Speaking of support, as of now, nothing has changed with our customer support hours or the way you contact our team. Please reach out as you would normally with any questions or concerns.
For quick access to updates, you may want to temporarily bookmark this page. We promise to keep it – and you – updated on how we’re navigating during these uncertain times.